Please read through the frequently asked support questions below to find the answer you are looking for.
Wave Rider is now compatible with Windows.
WINDOWS USERS PLEASE NOTE, it is highly recommended that you run Pro Tools with administrator privileges. Otherwise you may get HUI messages suggesting that connection was lost. See how it’s done here: Windows optimisation
If you do get these messages, simply click “Don’t show this message again” in the message window.
If you upgraded to Lion you need to install the new Wave Rider version 2.1
This is a free upgrade to current v2 license holders. This installer was emailed to you. Otherwise contact us, or visit the Facebook page for access.
Please note, older preset files are NOT compatible with the new version 2.1.16.
Wave Rider v2.1 is not compatible with PPC computers, or Intel computers that run on Leopard and below. For a PPC or Leopard compatible version please download v2.
If you have another question or an issue that is not covered here, please use the Feedback tab that is hanging on the left. You can browse through, or ask specific questions there.
Frequently asked support questions
- When I turn the averaging mode on, the fader jumps up to +10db. I find it annoying, is there a way around it?
- It does not look like the automation written by Wave Rider is bang on, it looks like it is a little late.
Important upgrade information for v1.x users
If you are upgrading from version 1 to version 2.x of Wave Rider please follow these simple steps:
1- Uninstall Wave Rider by trashing the following:
Delete Wave Rider.dpm from the plugins folder: MacHD–> Library–> Application Support –> Digidesign –>Plugins
Delete com.quietart.waverider.plist from the preferences folder: MacHD–> Library–> Preferences
Delete WaveRiderDriver.plugin from the Midi Drivers folder: MacHD–> Library–> Audio –> MIDI Drivers
2- After you have deleted these files and before installing the new version, you should log out or restart computer.
3- Go to Applications –> Utilities –> Audio MIDI Setup –> Open this utility (show MIDI window under Menu–> Window if not already open) and remove the Wave Rider icon from the interface by deleting it. And quit Audio MIDI Setup.
4- Now you can install the new version.
- Wave Rider v2.1.16 will not recognize user presets from earlier versions.
- Wave Rider will put the track volume at -0.2 when engaged, it can not go to 0. If it is critical for you to have the track at absolute 0 (for instance on a track that’s ducking and parking at 0), we recommend using the Trim plugin or the like to apply 0.2db of gain.
- If you are writing more than 4 tracks at the same time for a duration of 30 minutes or more (or 8 tracks for 15mins), Pro Tools may hang or quit unexpectedly. This is due to the amount of automation information being written. It’s recommended that for long duration sessions, playback should be stopped and started every 10-15 minutes to eliminate the risk of a crash. As a workaround for unattended sessions, macro programs like Quickeys or Keyboard Maestro can be programmed to handle the automatic stop and start.